COVID-19 has challenged GBS service delivery on every level. On one hand, it’s been a ‘myth buster’ demonstrating that working remotely can be a viable option. On the other hand, the rapid transformation required in response to the pandemic has exposed weaknesses in the GBS business model. The way companies re-think and redeploy their workforces now could vastly improve business resilience for the future.

To discuss this topic, Talent Intuition is delighted to invite you to a virtual breakfast panel discussion in partnership with Digiworkz and an exclusive panel of GBS and HR leaders, including:

• Collette Smith, Head of Professional Services, Network Rail
• Mark Craddock, Managing Director, Finance, Transformation and GBS, KPMG
• Linda Kennedy, Chief People Officer at The AA
• Russell Sowden, COO, Digiworkz

GBS centres that were highly digitised have fared better during the COVID-19 crisis. But the future success of GBS requires more than simple shift to automation or to new locations. The new ecosystem of work calls for a decoupling of individuals from tasks, resulting in a re-think of people and places.

This will be a live event only for a limited number of attendees. Those who attend will receive a recording of the event.

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Agenda

• Alison Ettridge will share insights on COVID-19’s impact on GBS using data from Talent Intuition’s Stratigens platform.
• Thoughts from Digiworkz on rethinking and redeploying the GBS workforce.
• How companies are using external data to support the redeploy phase.
• Panel discussion and Q&A with our GBS and HR leaders on the practical things they are doing and their views on the future.

Help us shape the agenda

What questions do you have for our panellists? You can submit your questions during registration.

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